Health Insurance

Is Aditya Birla Health Insurance Good?

Gargi Thakur

Written by Gargi Thakur

Insurance Writer

Gaurav Bhat

Reviewed by Gaurav Bhat

IRDAI-Certified Expert at Ditto

SP0738578124

Certified
Is Aditya Birla Health Insurance Good?

Overview

Aditya Birla Health Insurance offers feature-rich plans with strong wellness rewards, backed by the insurer’s high claim settlement ratios.

Key Pros and Highlights

  • Strong Core Features: Flagship plans like Activ One Max come with no room-rent limit, zero co-payment options, built-in consumables coverage, and unlimited restoration. 
  • Wellness Rewards: Policyholders can earn back up to 100% of their premium as “HealthReturns” by meeting daily step counts and maintaining healthy fitness benchmarks. 
  • Strong Claim Settlement Ratio (CSR): The insurer reports a high CSR of 96.25% for FY 24-26, backed by an extensive network of over 16,500 hospitals across India.
  • Chronic Care Management: Specialized day-one or early management programs are available for customers dealing with pre-existing conditions like diabetes or hypertension. 

Cons

Tracking and cashing in wellness-related benefits or HealthReturn credits require strict, ongoing discipline as per policy conditions.

Aditya Birla Health Insurance has been growing quickly, with the insurer reporting 64.58% year-on-year premium growth in December, a sign of strong demand and expanding market presence.

Aditya Birla Health Insurance (ABHI) is a standalone health insurance company, set up as a joint venture between Aditya Birla Capital and South Africa’s Momentum Group. It started operations in October 2016 and ranks third on the list of best health insurance companies in India with a Ditto score of 4.49/5.

But is Aditya Birla Health Insurance good? 

In this article, we walk you through the insurer's plans, focusing on Activ One MAX and Activ Yuva. We will cover its performance metrics, sample premiums, the claim process, and the pros and cons, so you can decide whether it's right for you.

Aditya Birla Health Insurance: Plans & Key Features

Activ One MAX

Sum insured ranges from ₹5 lakh to ₹2 crore, and adults can join from age 18 with no upper age limit.

    • No Room Rent Cap, No Co-Payment, No Disease-Wise Limits: You can choose any room, and the insurer pays the eligible bill in full.
    • Unlimited Restoration: If you exhaust your cover in a year, it refills, and this can happen repeatedly.
    • HealthReturns: You can earn back up to 100% of your premium as rewards for healthy habits, and use them toward future benefits like renewal discounts.
    • Claim Protect: Covers listed non-medical items (like gloves and masks) that many plans reject.
    • Super Credit: Your cover grows when you renew without claims.
    • Waiting Periods: 30 days initially, 2 years for specific illnesses, and 3 years for pre-existing conditions.
    • Add-Ons That Help: The Chronic Care add-on reduces the waiting period to 0 days for 7 lifestyle conditions, including diabetes, hypertension, and asthma. Another add-on reduces the general pre-existing wait to 2 or 1 year.
    • Discounts: 7.5% off if you pay for 2 years upfront, and 10% off for 3 years.

Gaps: Activ One MAX has no maternity cover, and doctor consultations (OPD) need an add-on. 

At Ditto, we rate this plan 4.4 out of 5, and it ranks third on the list of the best health insurance plans in India.

Activ Yuva

This one is built for young adults aged 18 to 45. You can add children aged 91 days to 25 years on a floater.

    • Wide Cover Choices: Sum insured from ₹5 lakh up to unlimited, with policy terms of 1 to 5 years.
    • Shorter Waiting Period for Existing Conditions: 2 years, or 1 year with an add-on. 
    • Short Hospital Stays Count: Hospitalization as short as 2 hours can qualify.
    • Wellness-First: Like Activ One MAX, you can earn up to 100% of your premium back through HealthReturns for good nutrition, exercise, and sleep habits.
    • Add-Ons: OPD cover and maternity are available as add-ons.
    • No room rent limits or disease-wise sub-limits.

Activ Yuva has an age cap of 45 years for buying, so if you are older, Activ One MAX is the easier fit.

Other Aditya Birla Plans

Aditya Birla Health Insurance: Performance Metrics

Key Operational MetricAverage of FY 24-26FY 23-24FY 24-25FY 25-26Industry Average (FY 24-26)
Claim Settlement Ratio (CSR)96.25%95.61%95.88%97.27%92.02%
Incurred Claims Ratio (ICR)68.16% (Average of FY 23-25)68.31%71.50%Not Released Yet81.88% (Average of FY 23-25)
Complaint Volume per 10,000 Claims18.0022.0016.0018.0029.35
Annual Business Volume (Total Health)₹4920.43₹3,701₹4,822₹6,238₹4,504.48
Network Hospitals16,500+---Ditto’s Benchmark: 10,000+

This data has been sourced from IRDAI annual reports and the insurer’s public disclosures. To compare it with other insurers, refer to Ditto Data Lab. 

Solvency Ratio: This shows whether an insurer has enough money to pay future claims. IRDAI requires at least 1.50. ABHI reported 1.84 for FY 24-25, which is comfortably above the minimum. 

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Aditya Birla Health Insurance: Sample Premium Illustration by Age & Cover

ProfilesSum InsuredActiv Yuva Activ One MAX
Individual, Age 25₹15 lakh ₹11,595₹11,671
Individual, Age 25₹25 lakh ₹13,054 ₹12,896 
Family Floater 2A (35, 35)₹15 lakh ₹17,821 ₹18,743
Family Floater 2A (35, 35)₹25 lakh ₹20,023 ₹21,045 
Family Floater 2A+1C (35, 32, 5)₹15 lakh ₹23,000 ₹24,700
Family Floater 2A+1C (35, 32, 5)₹25 lakh ₹25,880 ₹27,683

Note: A stands for adult, C stands for child. For this comparison, we’ve taken sample profiles of healthy individuals living in Delhi (pincode: 110010) and covered for a sum insured of ₹15 lakh. For Activ Yuva, we’ve added the annual health check-up add-on to make things on par. These are indicative premiums and may vary based on your exact location, health history, and selected add-ons. 

Ditto’s Key Takeaway:

For a single 25-year-old, the two plans cost almost the same. Activ One MAX is even slightly cheaper at ₹25 lakh. 

So which should you pick? If you are under 45 and want a shorter wait for pre-existing conditions, Activ Yuva is a strong pick. If you want the Chronic Care add-on and multi-year discounts, Activ One MAX works better.

How Does the Aditya Birla Health Insurance Claim Process Work?

ABHI lets you claim through the Activ Health app, the website, or the helpline. 

Cashless Claim (At Network Hospitals)

    • Inform ABHI: For planned hospitalization, do this at least 48 hours before admission. For emergencies, do it within 24 hours of admission. You can use the Activ Health app, the website, or call 1800 270 7000.
    • Choose a Network Hospital: ABHI has 16,500+ to pick from.
    • Show your e-card or policy number at the hospital's insurance desk and submit the pre-authorization form.
    • Get Approval and Be Discharged: ABHI pays the hospital directly. You pay only the non-payable items.

Under IRDAI's Cashless Everywhere rule, you can also ask for cashless treatment at hospitals outside the network, subject to prior approval. 

Reimbursement Claim

Sometimes you may use a non-network hospital, or cashless may not work. Then you pay first and claim later.

    • Inform ABHI as early as possible.
    • Get treated and pay the bill yourself.
    • Collect Your Documents: the claim form, photo ID, bank details, original bills and receipts, discharge summary, prescriptions, and diagnostic reports.
    • Submit them within the deadline mentioned in your policy (many policies allow around 15 days from discharge, so check your wording).
    • Get Reimbursed: ABHI aims to decide within 30 days of receiving the last document.

A Real-Life Claim Story

A conversation with Akshat Bhatia, Claims Manager at Ditto, revealed that a Ditto customer was hospitalized for rectal cancer, with a total bill of ₹7.5 lakh. At discharge, approval slowed down because the hospital handled its billing manually. 

Our claims team followed up with both the hospital and the insurer, kept the process moving, and stayed on it until the claim was approved. The full ₹7.5 lakh was approved. 

When you actually need to use your policy, having someone who knows how claims work makes all the difference.

Aditya Birla Health Insurance: Pros and Cons

ProsCons
Strong, homegrown brand with commendable growth and meaningful scale in just 10 years. Smaller than large players, with lower gross written premium than insurers such as HDFC ERGO. 
High claim settlement ratio, low complaint volume, and vast network of hospitalsActiv One MAX has a 3-year waiting period for pre-existing conditions unless Chronic Care or a waiting-period reduction add-on is chosen. 
In-house claim settlement provides greater control over the claims process. Activ Yuva is available only to individuals aged 18–45 at entry.
Reasonable premiums for the features offered. -
Highly customizable plans with maternity, wellness benefits, vaccines, OPD, and international cover. -
HealthReturns can provide wellness rewards of up to 100% of the premium. -

Conclusion: Is Aditya Birla Health Insurance Good?

It is a good choice for most buyers, particularly if you are young, healthy, or planning for a family. Its claim record is better than the industry average, complaints are low, and the plans are flexible. 

Frequently Asked Questions

What is the claim settlement ratio of Aditya Birla Health Insurance?

The Aditya Birla claim settlement ratio was 97.27% in FY 2025–26. Its average claim settlement ratio across FY 2023–24 to FY 2025–26 was 96.25%, compared with an industry average of 92.02%. These figures indicate a strong recent claims record. However, the claim settlement ratio should not be viewed in isolation. You should also consider complaint volumes, policy exclusions, waiting periods, hospital network, and the terms of the specific Aditya Birla Health Insurance plan you choose.

Is Aditya Birla Health Insurance safe and financially stable?

Aditya Birla Health Insurance is an IRDAI-registered standalone health insurer backed by Aditya Birla Capital and South Africa’s Momentum Group. Its latest verified solvency ratio in our Aditya Birla Health Insurance review is 1.84, above IRDAI’s regulatory minimum of 1.50. A higher solvency ratio indicates that the insurer holds an adequate financial cushion against its liabilities. However, solvency is only one measure of financial strength and should be considered alongside business scale, claims performance, and operating track record.

How many network hospitals does Aditya Birla Health Insurance have?

Aditya Birla Health Insurance has a network of more than 16,500 hospitals across India, giving policyholders access to cashless hospitalization at a large number of facilities. At a network hospital, the insurer can directly settle eligible expenses after approving the pre-authorization request. You can also request cashless treatment at a non-network hospital under the Cashless Everywhere initiative, subject to the hospital meeting eligibility requirements and the insurer granting prior approval. Always confirm cashless availability before admission whenever possible.

What is the waiting period for pre-existing diseases?

The waiting period depends on the plan. Activ One MAX has a standard three-year waiting period for pre-existing diseases. Its Chronic Care add-on can provide day-one coverage for seven specified lifestyle conditions, including diabetes and hypertension, while another add-on can reduce the general pre-existing disease waiting period. Activ Yuva has a shorter two-year waiting period, which can be reduced to one year with an add-on.

Which is better, Activ One MAX or Activ Yuva?

The better option depends on your age and priorities. Activ Yuva is designed for people aged 18–45 and may suit buyers who want a shorter two-year pre-existing disease waiting period, reducible to one year with an add-on. Activ One MAX has no upper entry-age limit and may suit buyers who prefer features such as the Chronic Care add-on and multi-year premium discounts. Both offer strong hospitalization benefits, so compare premiums, add-ons, waiting periods, and long-term requirements before deciding.

Does Aditya Birla Health Insurance cover maternity?

Maternity coverage varies across Aditya Birla Health Insurance plans. Activ One MAX does not include maternity coverage. Activ Yuva, on the other hand, offers maternity benefits through an optional add-on, making it more relevant for younger buyers planning a family.

What is HealthReturns?

HealthReturns is Aditya Birla Health Insurance’s wellness rewards program. Policyholders can earn rewards for maintaining healthy habits, such as meeting activity or fitness targets. Depending on the plan and conditions met, these rewards can be used toward benefits such as renewal premium discounts. Plans such as Activ One MAX and Activ Yuva allow eligible policyholders to earn HealthReturns of up to 100% of the premium. However, achieving the maximum benefit requires consistently meeting the insurer’s prescribed wellness criteria.

What is the Aditya Birla Health Insurance customer care number?

The Aditya Birla Health Insurance customer care toll-free number is 1800 270 7000. Customers can use it for policy queries, claim assistance, and hospitalization-related support. You can also email care.healthinsurance@adityabirlacapital.com or send “Hi” on WhatsApp to 8828800035 for cashless claim assistance.

What if my Aditya Birla Health Insurance claim is rejected or delayed?

If your claim is rejected or delayed, first ask Aditya Birla Health Insurance for the reason in writing and compare it with your policy wording, exclusions, waiting periods, and submitted documents. If you believe the decision is incorrect, escalate the case through the insurer’s grievance redressal process. If the issue remains unresolved, you can approach IRDAI’s grievance channel. Ditto customers can also seek help from a Ditto advisor to understand the rejection reason, documentation requirements, and escalation process.

Aditya Birla Health Customer Reviews

4.5

89 reviews

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