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Health Insurance

Find The Right Policy For You

Ditto advisors aren't regular insurance agents. We are the support system in your corner. Speak to us to get any insurance or policy-related query resolved!

Health Insurance

Get Claims Support

We are here for you before AND after you purchase a policy. Connect with our dedicated claims manager for round-the-clock claims assistance. Write to us at:

claims@joinditto.in

080-48816818

Need additional support?
We're here to help!

ADVISORY SUPPORT

For General Queries

If you have a query regarding policies purchased through Ditto, connect with our team at

080-45680003

help@joinditto.in

WhatsApp

Text us on WhatsApp

Support
ESCALATION PROCEDURE

For Complaints

If you haven't received a response from us within 15 days of your initial inquiry, or are unsatisfied with the resolution, write to us at

grievance@joinditto.in

Escalation
Escalation Matrix

Here's how to escalate your complaint

  1. Level1
    Escalates in 7 days

    Grievance Desk

    Escalates automatically to Level 2 if not resolved in 7 days.

    grievance@joinditto.in

    080-45680003

  2. Level2
    Resolution in 14 days

    Grievance Redressal Officer — Martin Joseph

    If Level 1 exceeds 7 days, or you are dissatisfied with the Level 1 reply.

    gro@joinditto.in

  3. Level3
    Reply in 7 days

    Director, Principal Officer — Pawan Kumar

    If you're not satisfied with the Level 2 resolution.

    po@joinditto.in

Complaints about the insurer's own decisions (policy issuance, claims, refunds) go to the insurer's Grievance Redressal Officer, listed in your policy document and at irdai.gov.in/list-of-gros. We'll forward your complaint within one working day if you send it to us.

Further Redressal

Still not satisfied?

IRDAI

If we haven't resolved it in 14 days, or you're not satisfied

Register your complaint with IRDAI:

bimabharosa.irdai.gov.in

155255 or 1800 4254 732

complaints@irdai.gov.in

Grievance Redressal Cell, Policyholder's Protection and Grievance Redressal Department, IRDAI, Survey No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad 500 032

Ombudsman

Insurance Ombudsman

You can approach the Insurance Ombudsman if you've made a written complaint to the insurer and it was rejected, not answered within one month, or the answer didn't satisfy you.

  • Must be filed within one year
  • The amount must be Rs 50 lakh or less
  • There is no fee

File a complaint online

Find the office for your city

The office covering your city is also listed in your policy document.

Frequently asked questions

Ditto helps you make better decisions when buying insurance. That's it. That's all we do.
We have a host of well-trained advisors who will walk you through any queries you may have and we'll even help you make a purchase. All you have to do is book a call.
Yes, it's free.