Quick Overview

Bajaj General Insurance (formerly Bajaj Allianz) is one of India's trusted private general insurers. Over FY 2022-25, the insurer posted a claim settlement ratio (CSR) of 96.77%, and just 3 complaints per 10,000 claims. Its hospital network spans 12,000+ facilities across India. While the credibility metrics are excellent, some health plans are priced on the higher end and lack features such as domiciliary coverage. It is a strong fit for those who prioritize claim reliability above all else, but may not be the best pick for buyers looking for comprehensive features at a competitive price.

Bajaj General was founded in 2001 as a joint venture between Bajaj Finserv and Germany's Allianz SE. In 2025, Allianz exited the partnership, making Bajaj Finserv the sole owner of the company. 

In this Bajaj General Health Insurance review, we’ll discuss its performance metrics, plans, premiums, contact details, and whether it’s a good fit for you.

Bajaj General Health Insurance Performance Metrics

MetricsBajaj General (FY 2022-25)Industry Average
CSR 96.77%91.22%
ICR82.18%81.88%
Complaints received per 10,000 claims 3.0727.06
GWP/ Annual Business - Total Health (in crores) ₹6,119₹3,969
Network Hospitals12,000+10,000+ (Recommended) 

In the table above, ICR is the incurred claims ratio, and GWP is the gross written premium.

Note: The complaint numbers above reflect all of Bajaj General's products (health, motor, and others), as product-wise complaint data is not published separately. All data is sourced from IRDAI Annual Reports and Bajaj General's public disclosures.

Key Insights on Bajaj General Health Insurance’s Metrics

    • CSR: If you file a claim with Bajaj General, chances of it being approved are very high. This means significantly less financial stress during an already difficult time.
    • ICR: Bajaj General’s healthy ICR means the insurer is financially stable enough to pay your claims today and keep doing so years from now when you may need it most.
    • Complaints: Very few customers who file claims have a bad enough experience to file a formal complaint. 
    • Business Volume: A larger business volume means the insurer has the financial depth to keep honoring claims even during high-demand periods like a pandemic. 
    • Network Hospitals: A wider hospital network means you are more likely to find a cashless facility close to you when an emergency strikes.

Top Plans Offered by Bajaj General Health Insurance

Bajaj General Health Guard

Health Guard is Bajaj General’s traditional health insurance line.

Variants

    • Silver is the entry-level version. It offers only a ₹1.5 lakh to ₹2 lakh cover.
    • Gold is the practical middle variant. It increases the sum insured to ₹3 lakh to ₹50 lakh, and adds maternity and newborn cover.
    • Platinum is the feature-rich variant. It offers an SI of ₹5 lakh to ₹1 crore, with a super-cumulative bonus of up to 150%.

Key Benefits

    • Pre- and post-hospitalization cover of 60 days and 90 days.
    • Day care procedures, AYUSH treatment, and organ donor expenses are covered in all variants.
    • Road ambulance cover is available up to ₹20,000 per policy year.
    • 100% restoration of the base sum insured is available across the range.
    • Preventive health check-ups are available once every 3 years for Silver and Gold, and once every 2 years for Platinum.

Key Drawbacks

    • Room-rent restrictions remain a major weakness. Silver has a strict 1% of SI per day cap, and Gold/Platinum have room-category restrictions in lower SI bands unless you buy the Room Capping Waiver add-on.
    • Disease wise sub-limits still exist, especially for conditions like cataract and bariatric surgery.
    • Domiciliary hospitalization is not covered.
    • Maternity is not available in Silver, and where it is available, it comes with a 72-month waiting period and capped payouts.
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Bajaj General Health Care Supreme

Health Care Supreme is Bajaj General’s comprehensive offering. 

Variants 

    • Vital is the entry variant with ₹5 lakh to ₹10 lakh SI. Its built-in limits are the lowest in the range, with Outpatient Department (OPD) cover of ₹2,500 to ₹5,000, physiotherapy cover of ₹5,000 to ₹10,000, and maternity cover of ₹25,000 to ₹35,000.
    • Smart moves up to ₹15 lakh to ₹30 lakh SI and materially improves the benefits, with OPD cover of ₹10,000 to ₹15,000, physiotherapy cover of ₹15,000 to ₹30,000, and maternity cover of ₹40,000 to ₹50,000.
    • Ultimo is the top variant with ₹35 lakh to ₹50 lakh SI and the highest built-in limits, including OPD cover of ₹17,500 to ₹25,000, physiotherapy cover of ₹35,000 to ₹50,000, and maternity cover of ₹75,000 to ₹1 lakh.

Key Benefits

    • No room-rent restrictions, no co-pay, and no disease-wise sub-limits across all variants.
    • Pre- and post-hospitalization cover of 60 days and 90 days.
    • Maternity, newborn baby cover, organ donor expenses, and air ambulance are built into the base plan.
    • 100% sum insured restoration is available once in the policy year for a different illness.
    • A free annual preventive health check-up is available after each renewal.
    • Personal accident, critical illness, and ancillary expenses (hospital cash) are available as optional add-ons.

Key Drawbacks

    • Premiums are expensive across all three variants.
    • Domiciliary hospitalization is not covered.

Premium Comparison for Bajaj General Health Insurance

ProfilesHealth Guard PlatinumHealth Care Supreme Smart
(Individual Plan): Age 25₹18,348₹15,800
(Family Floater, 2A): Ages (31, 32)₹28,093₹31,230
(Family Floater, 2A 1C): Ages (35, 34, 5)₹32,085₹37,820
(Family Floater, 2A): Ages (62, 63)₹1,02,514₹76,995

Note: A stands for Adults, and C stands for Child. These are indicative base premiums for a Delhi resident (110001) with a ₹15 lakh sum insured. Your premium can change based on age, city, medical history, plan variant, and chosen add-ons.

Bajaj General Health Insurance: Contact Details and Address

Customer Support Details

ParticularsDetails
Toll-Free NumberSales - 1800-209-0144, Service - 1800-209-5858
Emailcareforyou@bajajgeneral.com
Senior Citizenseniorcitizen@bajajgeneral.com
Websitehttps://www.bajajgeneralinsurance.com/, Support
Mobile AppBajaj General (Play Store & Apple Store)

Registered Office

Bajaj Insurance House, Airport Road, Yerawada, Pune-411006, Maharashtra

Top 10 Health Insurance Companies in India

RankInsurerClaim Settlement RatioComplaints Volume (Per 10,000 Claims)Annual Business Volume (in Crores)
1HDFC ERGO96.71%9.28₹6,118
2Bajaj General96.77%3.07₹6,119
3Aditya Birla95.81%18.67₹3,290
4Care Health93.13%42₹6,775
5Niva Bupa91.62%43.85₹5,481
6SBI General96.14%20.51₹3,329
7Go Digit98.66%16.88₹1,388
8Generali Central91.78%11.02₹3,989
9ICICI Lombard84.50%10.67₹6,794
10TATA AIG88.72%10.65₹3,165

Bajaj General ranks second among the best health insurance companies in India. Our methodology weighs CSR, complaint volume, business size, and more to arrive at a well-rounded score.

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Conclusion

This Bajaj Health Insurance review shows a genuinely strong insurer when you look at the numbers that matter most, like CSR, ICR, complaint volume, and network hospitals.

On the product side, there are real gaps. The plans are priced higher than comparable offerings from other top-tier insurers, and their features do not match what the rest of the market offers at a similar price point.

Now that Bajaj Finserv has full ownership following Allianz's exit in 2025, there is scope for product innovation and better pricing going forward. The structural shift could lead to improved plan features over the coming years.

Frequently Asked Questions

Is Bajaj General a reliable health insurer?

Yes. With a CSR of 96.77%, an ICR of 82.18%, and just 3 complaints per 10,000 claims over FY 2022-25, Bajaj General ranks among the most reliable health insurers in India. Its 12,000+ hospital network and ₹6,119 crore in annual business volume further add to its credibility.

Is Bajaj General the same as Bajaj Allianz?

Bajaj General Insurance was previously known as Bajaj Allianz General Insurance. In 2025, Allianz SE exited the joint venture, leaving Bajaj Finserv as the sole owner. The company was then rebranded as Bajaj General Insurance. If you have an existing Bajaj Allianz policy, it remains valid under the same terms.

Does Bajaj General offer cashless treatment?

Yes. Bajaj General has a network of 12,000+ hospitals across India where you can get cashless treatment. This means the insurer settles your hospital bills directly with the hospital, so you do not have to pay out of pocket at discharge.

How do I raise a health insurance claim with Bajaj General?

You can go cashless at a network hospital where bills are settled directly, or pay upfront and submit documents for reimbursement within 30 days. Both can be initiated via the website, mobile app, or toll-free number. 

Does Bajaj General use a TPA for health claims?

No, Bajaj General has an in-house claims team, which means no extra middleman between you and your settlement. This is a key reason their complaint volume is among the lowest in the industry.

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