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Introduction

Before we start comparing these two policies we have to set out some ground rules.

Both products are marketed by different insurance companies. Complete Healthcare Privilege is sold by Universal Sompo and National Mediclaim Plus policy is sold by National Insurance. So any meaningful comparison should include a comparison of the product alongside the insurers themselves.

Second, we know that both products have massive differences in their core structure. Complete Healthcare Privilege is more comprehensive. It covers a lot more use cases and doesn’t have any egregious conditions. However, National Mediclaim Plus policy is quite basic. It offers little protection and may not be entirely suitable if you are looking for robust protection. So fundamentally, they’re two very different products.

And finally, any comparison is ultimately futile without considering the use case. Who are you buying this policy for? You, your family, your parents?

That’s something you’ll need to answer before using this guide. So with that introduction out of the way, we can get to comparing the actual policies themselves.


Let’s start with Complete Healthcare Privilege. The product comes from Universal Sompo’s stable:

Universal Sompo General Insurance Company is a public-private venture floated by two nationalized banks (Indian Overseas Bank and Allahabad Bank), one private bank (Karnataka Bank), an FMCG giant (Dabur Investment Corporation), and a well-known Japanese insurance firm (Sompo Japan Nipponkoa Insurance Incorporation).

The insurer also sells 135 IRDAI approved products and boasts over 5,000 network hospitals with a claim setllement ratio of 95%. Needless to say, the company isn’t exactly stellar when it comes to processing claims.


National Mediclaim Plus policy meanwhile comes from National Insurance’s stable:

National Insurance is the country's oldest general insurance firm and is wholly owned by the Government of India. That means, despite a claim settlement ratio of 93% and over 3,200 network hospitals it can be a bit difficult to reach the insurer when you need them the most. Perhaps due to the fact that they are still a public sector enterprise.

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Insurance Parameters

Recommended
Not Recommended
Network hospitals
5,000+
3,200+
Claim settlement ratio

(avg. of last 3 years)

95%
93%
Co-payment

No

20%

Room rent

Any Room

Any Room

(up to 1% of sum insured)

Disease sub-limit

No

Yes

Pre existing diseases waiting

3 years

3 years

Pre/Post hospitalization

30/60 days

30/60 days

No claim bonus

5% per year

(up to 50%)

5% per year

(up to 50%)

Domiciliary
Ayush treatments
Restoration benefit

100% restoration

(once for different illness)

Health check-up
Once every 2 years
Once every 2 years
Maternity

Available

(up to ₹50,000 after 3 years)

Available

(up to ₹50,000 after 2 years)

Out Patient Department

Up to ₹7,500

Day care

Feature Comparison

coPay

Co payment

With a co-payment clause, the insurer will mandate that you pay a part of the bill. So if the bill adds up to Rs. 2,00,000 and the co-payment is set at 20% then you could be asked to pay Rs. 40,000 from the bill. In this case, however, Complete Healthcare Privilege doesn’t impose a co-payment clause whereas National Mediclaim Plus policy requires you to co-pay a part of the bill 20% if you’re hospitalized in a non-network medical facility

roomRent

Room rent

If the policy does impose room rent restrictions then the insurer may only let you stay in a room of a certain specification or impose a cap on the total room rent. If you were to breach either criterion then the insurance company may ask you to pay a portion of all the expenses you incurred while staying in the room. In this case, however, you can pick any room you want with Complete Healthcare Privilege but National Mediclaim Plus policy only lets you stay in a room whose rent doesn’t exceed 1% of the total sum insured.

diseaseSublimit

Sub limits

Some policies will tell you that they will cover all medical expenses up until the sum insured, but then impose caps on the total costs you can incur while dealing with a very specific list of diseases. We call these caps “Disease Wise Sub Limits.” In this case, Complete Healthcare Privilege doesn’t impose a disease wise sub-limit whereas National Mediclaim Plus policy imposes disease-wise sub-limits on Cataracts.

ped

Waiting periods for pre-existing diseases

If you’re suffering from a lifestyle condition or if you’ve had surgery in the past, or if you’re dealing with an acute or chronic illness at the time of buying the policy, then the insurer may classify this as a pre-existing disease. And they may tell you that they will only cover these illnesses after some time. This cooling period is referred to as the Pre-existing-disease waiting period. In this case, Complete Healthcare Privilege imposes a 3 year waiting period on pre-existing diseases and National Mediclaim Plus policy will similarly tell you to wait 3 years before making a claim related to your pre-existing diseases

prePost

Pre and post Hospitalization expenses

Most people aren’t hospitalized right off the bat. Instead, they’ll have to go through a whole series of diagnostic tests before hospitalization and take medication post-discharge. These costs are outlined as pre-hospitalization expenses and post-hospitalization expenses respectively. In this case, Complete Healthcare Privilege covers expenses incurred 30 days before hospitalization and expenses incurred 60 days post-hospitalization. Meanwhile, National Mediclaim Plus policy covers expenses incurred 30 days before hospitalization and expenses incurred 60 after hospitalization, although there may be different sub-limits

ncb

No claim bonus

Some policies will tell you that they will incentivize you for not making a claim in any given year. And they offer such incentives by offering extra cover on top of the existing sum insured. This extra cover is categorized as a no-claim bonus. And in this case, Complete Healthcare Privilege offers a no-claim bonus of 5% and National Mediclaim Plus policy similarly extends a 5% no-claim bonus.

domiciliary

Domiciliary

Imagine you are forced to treat yourself at home because you don’t find a hospital bed, or you have a chronic condition that prevents you from visiting one, then, insurers may choose to cover your treatment even if you’re hospitalized at home. And such costs are collectively categorized as domiciliary treatment costs. In this case, however, Complete Healthcare Privilege offers domiciliary cover whereas National Mediclaim Plus policy doesn’t offer domiciliary protection.

ayush

Ayush treatments

Most policies only cover treatments administered in a registered medical facility. However, on some occasions, you may want to pursue alternative treatments including homoeopathy, Ayurveda, Unani and Siddha. These treatments are collectively categorized as Ayush treatments. And in this case, Complete Healthcare Privilege covers Ayush procedures and National Mediclaim Plus policy also extends coverage for Ayush treatments.

maternity

Maternity benefits

If you’re hospitalized during childbirth, then you may have to incur significant costs during delivery of your newborn, child care and other related matters during the course of the hospitalization. These costs are collectively termed maternity costs. And in this case, Complete Healthcare Privilege offers maternity cover and National Mediclaim Plus policy offers maternity cover too, although the sub-limits for normal delivery and C-section procedures may be different, including the waiting period.

opd

Out Patient Department (OPD)

Doctor visits and regular consultations aren’t usually covered by health insurance policies. They are categorized as Outpatient consultations (or OPD treatments) and patients have to bear the cost on their own. In this case, however, Complete Healthcare Privilege offers OPD cover whereas National Mediclaim Plus policy doesn’t offer OPD protection.

Final Conclusion

After considering all the features on hand, we believe that Complete Healthcare Privilege is a better alternative to National Mediclaim Plus policy for most use cases that we’ve evaluated so far.

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