Self-Service and Customer Portal: You can manage your policy and track claims through the PNB MetLife customer service portal or the khUshi mobile app.
Branch Visits: Standard branch hours are Monday to Friday, from 10 AM to 3 PM, and Saturday, from 10 AM to 12 PM. Branches remain closed on the second Saturday of each month. Use the PNB MetLife Branch Locator to find your nearest branch.
A missed premium payment or an unanswered service request can leave you wondering what to do next. Knowing how to contact PNB MetLife can help you resolve these issues without unnecessary delays.
This guide covers the PNB MetLife customer care number, email ID, WhatsApp support, and complaint process. It also explains how to escalate unresolved grievances and when to approach the Insurance Ombudsman.
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How to Contact PNB MetLife Insurance via WhatsApp?
You can contact PNB MetLife customer care WhatsApp number at +91 7669800577. If WhatsApp support is unavailable, use the AI-powered khUshi app to manage your policy and access customer services on the go. You can download the khUshi app via Google Play or the App Store. For in-person support, you can visit a nearby branch.
Note: PNB MetLife branches are open Monday to Friday from 10 AM to 3 PM and Saturday from 10 AM to 12 PM. They remain closed on the second Saturday. Use the official branch locator to find your nearest branch and confirm its timings.
How to Raise a Complaint With PNB MetLife Insurance?
2) Enter your policy, application, or Certificate of Insurance (COI) number.
3) Provide the life assured's name, date of birth, mobile number, and email address.
4) Select the category that best matches your complaint.
5) Explain the issue and specify the resolution you expect.
6) Upload relevant documents, such as receipts, policy schedules, or claim letters.
7) Submit the form and save the interaction number for future reference.
PNB MetLife Insurance Grievance Escalation and Insurance Ombudsman
Level 1: Customer Service
Register your complaint through PNB MetLife's online grievance form, customer care number, email, or a branch. Keep the acknowledgment and interaction number safe. You will need these details if you decide to escalate the complaint.
Level 2: Grievance Redressal Officer (GRO)
If the issue remains unresolved or you are dissatisfied with the response, contact the Grievance Redressal Officer at gro@pnbmetlife.co.in. Include your original complaint reference, supporting documents, and a clear explanation of the pending issue.
Level 3: External Redress (IRDAI and Insurance Ombudsman)
If the insurer does not resolve your complaint, you can approach IRDAI through the Bima Bharosa portal. You may also approach the Insurance Ombudsman, subject to applicable eligibility, filing timelines, and procedural requirements.
Common Queries Handled by PNB MetLife Insurance Customer Care
01
Premium Payments and Receipts
You can contact customer care to pay renewal premiums, download payment receipts, or request a premium-paid certificate. Always check that your payment is credited and your policy remains active. Tax benefits depend on the applicable tax laws and regime.
02
Policy Documents and Personal Details
Customer care can help you download your policy document or update your registered mobile number, email address, and other personal details. You may need to complete identity verification before the insurer processes these requests.
03
Nominee and Bank Account Updates
You can request changes to your nominee details or registered bank account through policy servicing. Keep your information updated, especially for claim payouts and refunds. Nominee changes must follow applicable rules and insurer procedures.
04
Policy Revival and Loans
If your policy lapses, customer care can guide you through the revival process. This may involve pending premiums, interest, and fresh underwriting. You can also inquire about policy loans, but these are available only if your specific policy permits them.
05
Fund Switching
If you hold an eligible Unit-Linked Insurance Plan (ULIP), customer care can guide you through fund switching and premium redirection. These options do not apply to regular term insurance policies.
06
Death Claims and Claim Status
You can contact customer care to register a death claim and track its progress. Keep the claim reference number handy. The insurer will require supporting documents and assess the claim before making a decision.
07
Maturity Benefits and Unclaimed Money
Customer care can help you check maturity or survival benefit details and locate unclaimed policy funds. The payout amount and due date depend on your policy terms. The insurer must verify your eligibility before releasing unclaimed money.
08
NRI Policy Servicing
NRIs can use digital servicing channels and dedicated support for policy-related requests. However, overseas documentation, identity verification, and Know Your Customer (KYC) requirements may apply depending on the service requested.
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Conclusion
PNB MetLife offers several customer support channels, including phone, email, WhatsApp, and online chat. Save the relevant contact details for policy servicing. If your complaint remains unresolved, escalate it through IRDAI's Bima Bharosa portal or the Insurance Ombudsman.
If you are considering a new term plan, compare PNB MetLife with established insurers such as HDFC Life and Axis Max Life. PNB MetLife reported 24.33 complaints per 10,000 claims in FY 2024–26, against a median of 13.10. In comparison, HDFC Life reported 1.00 and Axis Max Life reported 3.00 for the same time period.
Frequently Asked Questions
Is the PNB MetLife customer care number toll-free from mobile phones and landlines?
Yes. If you're searching for the PNB MetLife customer care 24x7 number, note that 1800-425-6969 offers 24x7 Interactive Voice Response (IVR) access, while live customer support operates Monday to Saturday, 10 AM to 7 PM. You can use this number to contact customer support for policy servicing, premium payments, and claim-related queries. International callers can reach the insurer at +91-80-26502244.
What are the working hours of PNB MetLife customer care?
PNB MetLife customer care is available Monday through Saturday, from 10 AM to 7 PM. You can call 1800-425-6969 from within India or email indiaservice@pnbmetlife.co.in for assistance. Branch timings may differ, so check the branch locator before planning a visit.
What details should I keep ready when calling PNB MetLife customer care?
Keep your policy number, full name, date of birth, and registered mobile number handy when calling PNB MetLife customer care. Depending on your request, the representative may ask for additional details or identity verification. Never share your password, PIN, or One-Time Password (OTP) with anyone claiming to represent the insurer.
How can I check my PNB MetLife policy status through customer care?
You can call PNB MetLife customer care at 1800-425-6969 or email indiaservice@pnbmetlife.co.in to check your policy status. Keep your policy number ready for verification. You can also log in to the PNB MetLife customer portal or khUshi app to view policy details and payment information.
What should I do if my PNB MetLife customer care request remains unresolved?
If your request remains unresolved, raise a formal grievance through PNB MetLife's grievance redressal portal or email gro@pnbmetlife.co.in. Keep your complaint reference number for follow-ups. If you are dissatisfied with the insurer's response, you can escalate the matter through IRDAI's Bima Bharosa portal or approach the Insurance Ombudsman, as applicable.
Can PNB MetLife customer care help me update my registered mobile number and email address?
Yes. You can request changes to your registered mobile number or email address through PNB MetLife's customer service portal, khUshi app, or customer care team. The insurer may ask you to submit an update request and complete identity verification before processing the change. Check that the updated details appear correctly.
Does PNB MetLife customer care provide support in regional languages?
PNB MetLife offers certain policy service forms in regional languages, including Marathi and Telugu. However, language availability may differ across channels. Written forms, digital support, and telephone assistance may not offer the same language options. Contact customer care to confirm whether a representative can assist you in your preferred regional language.
What is the turnaround time for grievance redressal?
As per IRDAI guidelines, insurers must acknowledge a grievance within one working day and communicate a final resolution within 14 days of receiving it. If further details are needed, the insurer should request them within seven days. Complex cases may require additional investigation, with an interim update explaining the reason and expected resolution timeline. If you are dissatisfied with the response, you can raise the issue again within eight weeks of receiving the resolution.
