Overview

You can connect with Bajaj Life Insurance customer care through multiple official channels for policy management, claims, and inquiries. Whether you prefer calling, messaging, or managing everything online, here is a quick reference to reach them.

By Phone

  • Bajaj Life Insurance Customer Care Number (India): 020-6712-1212 (Monday to Saturday, 10:00 AM to 7:00 PM IST)
  • Buying a New Policy: 022-6124-1800
  • International Callers (Non-Resident Indians (NRIs): +91 20 6787 1700

Digital and WhatsApp Channels

  • WhatsApp Support: Send "Hi" to 8806727272 for policy details, premium payments, or application status
  • AI Chatbot (BOING): Available on the official website for real-time support
  • Online Portal: Log into the Life Assist Customer Portal or the mobile app for self-service

By Email

  • Bajaj Life Insurance Customer Care Email ID: customercare@bajajlife.com 
  • Claims Queries: claims@bajajlife.com 
  • New Sales: websaleslife@bajajlife.com 

Head Office: Bajaj Insurance House, Airport Road, Yerawada, Pune, Maharashtra, 411006

If you have a Bajaj Life Insurance policy and you are trying to reach someone about it, you might already be a little confused. The company only recently dropped Allianz from its name. 

Bajaj Life Insurance, formerly known as Bajaj Allianz Life Insurance, was renamed effective October 7, 2025, following Bajaj Finserv's receipt of regulatory approval to acquire Allianz's stake.

If you have old contact details saved under the Bajaj Allianz name, they may no longer work.

This guide lists the new Bajaj Life Insurance customer care number, Bajaj Life Insurance customer care email ID India, digital support channels, the complaint-escalation process, and what to do if your first complaint does not get you anywhere.

Trying to figure out if your existing Bajaj Life policy is doing its job, or whether you need something more? Book a call or chat on WhatsApp with Ditto’s IRDAI-certified advisors.

Bajaj Life Insurance Customer Care Number and Email

Bajaj Life Insurance splits its phone lines by need, so calling the right number gets you to the right team faster.

PurposeNumber/EmailHours
Service for existing customers020-6712 1212Monday to Saturday10:00 AM to 07:00 PM
Buy a new policy022-6124 1800Monday to Saturday09:00 AM to 07:00 PM
Premium paid online, policy not yet issued020-6712 1005Monday to Saturday10:00 AM to 07:00 PM
NRI customers calling from India+91 20 6712 1212Monday to Saturday10:00 AM to 07:00 PM
NRI customers calling from outside India+91 2067871700  Monday to Saturday10:00 AM to 07:00 PM (IST)
NRI, buying a new policy+91-20-3512 5850 (call charges apply)Monday to Saturday9 AM to 07 PM
Customer service emailcustomercare@bajajlife.com N/A
New policy sales emailwebsaleslife@bajajlife.com N/A
Senior citizens dedicated emailseniorcitizen.services@bajajlife.com N/A
Branch visitsFind your nearest branch at the official Bajaj Life branch locator Monday to Friday(09:00 AM to 03:30 PM)Saturday(09:00 AM to 01:00 PM)These timings may vary based on location.

Save 020-6712 1212 if you already own a policy, since it covers most day-to-day service needs. Bajaj Life additionally runs a dedicated claims assistance page with downloadable death claim forms if you need to start that process directly.

Ditto's Key Insight

Always contact Bajaj Life from your registered mobile number or email from your registered email ID. This speeds up identity verification and helps the team pull up your records quickly. 

Before you call, keep the following handy: your policy number, the mobile number and email registered on the policy, and the date of birth of the life assured. 

For a complaint, have your complaint reference number ready. For a claim, keep the policy bond and the claimant's ID within reach. This will save you time and prevent you from being put on hold mid-call.

How to Contact Bajaj Life Insurance via WhatsApp and Chatbot?

If you would rather not call anyone, Bajaj Life Insurance customer care is also available on WhatsApp. You simply need to send ‘Hi’ to 8806727272 to check your policy details, pay a premium, or track an application without waiting on hold. 

The BOING chatbot is Bajaj Life’s AI chatbot. It can help with routine policy queries, service requests, payments, and account updates during its published operating hours.  

These digital channels are self-service and available outside working hours, but anything requiring human intervention will still have to wait until the next working day.

How to Raise a Complaint With Bajaj Life Insurance?

Start by filing your complaint online through Bajaj Life's grievance portal, or by writing to customercare@bajajlife.com from your registered email address. You can also visit your nearest branch and speak to the designated Grievance Redressal Officer posted there. Once you file, keep the complaint reference number, as you will need it to track its status or escalate it later. 

CTA

Bajaj Life Insurance Grievance Escalation and IRDAI Ombudsman

Bajaj Life’s website allows customers to initiate a Level 2 escalation if they have not received a response within 7 days. However, the insurer’s published grievance policy and IRDAI’s grievance framework provide a 14-day resolution period. If there is no resolution within 14 days, or the response is unsatisfactory, write to gro@bajajlife.com or call 020-6712-1111. 

Bajaj Life also refers to SAMA as its internal dispute-resolution partner. This is separate from IRDAI’s Bima Bharosa portal and the statutory Insurance Ombudsman process. If your complaint isn't resolved and you escalate, SAMA facilitates mediation between you and Bajaj Life through independent professionals, typically by contacting both parties (calls, emails, SMS, WhatsApp, postal mail) to arrange a session and work toward a resolution outside the formal regulatory process. 

You can register or track the grievance through IRDAI's Bima Bharosa portal. You may approach the Insurance Ombudsman after receiving an unsatisfactory response from the insurer, or after one month if the insurer does not reply to your written complaint.

StageWhereWindow
Level 1Online grievance form, customercare@bajajlife.com from your registered ID, or the branch GROBajaj's Level 1 page: escalate after 7 days with no response. IRDAI framework: 14 days to resolve
Level 2GRO: Mr. Gaurav Sadana, gro@bajajlife.com, 020-6712 1111, Mon–Fri 9:30 AM–6:30 PMPer Bajaj's Level 2 page: 14 days or an unsatisfactory resolution
Level 3Insurance Ombudsman via the official siteClaim value ≤ ₹50 lakh; within 1 year of rejection/final reply, not under litigation, written and signed
Parallel, any timeIRDAI Bima Bharosa  No waiting period. Runs alongside, not after
ParallelInternal Ombudsman via SAMAFree to the policyholder (insurer-funded)

Common Queries Bajaj Life Insurance Customer Care Handles

    • Checking premium due dates and paying premiums.
    • Updating bank details, address, or nominee information.
    • Downloading policy documents, premium receipts, or bonus statements.
    • Tracking a new policy application.
    • Filing or checking the status of a death, critical illness, or maturity claim.
    • Reporting suspicious calls or fraudulent sales activity to the cyber cell.
    • General product questions before buying a new policy.

Ditto's Insight

Bajaj Life customer care can update your details, process payments, issue documents, register claims, and log complaints. What it cannot do is overturn an underwriting decision, reverse a repudiated claim, waive a waiting period, or negotiate your premium. If your issue falls into any of these categories, skip the helpline and head straight to the escalation process.

Why Choose Ditto for Life Insurance?

At Ditto, we’ve assisted over 8,00,000 customers with choosing the right insurance policy. Why customers like Aaron below love us:

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    • No-Spam & No Salesmen
    • Rated 4.9/5 on Google Reviews by 30,000+ happy customers
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    • Dedicated Claim Support Team
    • 100% Free Consultation

You can book a FREE consultation. Slots are running out, so make sure you book a call or chat on WhatsApp now!

Conclusion

Bajaj Life Insurance customer care is easy to reach once you know which channel best fits your needs. Save 020-6712 1212 for service, use WhatsApp or BOING for quick self-service tasks, and if a complaint stalls, the insurer's own two-level escalation path plus IRDAI's Bima Bharosa give you somewhere to go next. 

At Ditto, we rank Bajaj Life eTouch II among the best term insurance plans in India. We especially recommend it for NRIs and people who do not have traditional income proof documents.

You can also buy the plan directly through us at no extra cost. If you bought your policy through Ditto, you can contact us, and Ditto advisors will provide renewal guidance, policy servicing, and dedicated claims assistance whenever you need them. 

And if you want help choosing a term plan, you can check our detailed guide on the best term insurance plans in India.

Frequently Asked Questions

What is the Bajaj Life Insurance customer care number for existing policyholders?

For service-related help, call 020-6712 1212, Monday to Saturday, 10 AM to 7 PM. This is the number to use for premium payments, policy updates, and general servicing, not for buying a new policy.

Is Bajaj Allianz Life Insurance now called Bajaj Life Insurance, and does the customer care number change?

Yes. Bajaj Finserv bought out Allianz's remaining stake in the joint venture and rebranded the company from Bajaj Allianz Life Insurance to Bajaj Life Insurance in October 2025. The current customer care number is 020-6712 1212. If you have an old Bajaj Allianz number saved, it is worth updating it, since some legacy contact details may no longer be active. Existing customers have nothing to worry about. Their policies, coverage, and terms continue as they are.

Can I check my Bajaj Life Insurance policy details over WhatsApp instead of calling customer care?

Yes. Send ‘Hi’ to 8806727272 on WhatsApp to check policy details, pay your premium, or track an application status directly in the chat, without needing to call in.

How long does Bajaj Life Insurance customer care take to respond to an emailed complaint?

Bajaj Life's stated turnaround at the first level is 7 days. If you do not hear back in that window, you can escalate to the insurer's Grievance Redressal Officer directly by writing at gro@bajajlife.com or calling 020-6712 1111.

What should I do if Bajaj Life Insurance customer care does not resolve my complaint within 30 days?

You can approach IRDAI through its Bima Bharosa portal, or take your complaint to the Insurance Ombudsman. This is the standard regulatory route across all insurers once a complaint has gone unresolved for 30 days. If Bajaj Life has rejected your complaint, given you a final reply you are not satisfied with, or not responded within 30 days, you can approach the Insurance Ombudsman. This is applicable provided the claim value is up to ₹50 lakh, and you file within one year of the rejection or final reply. Separately, you can register your grievance on IRDAI's Bima Bharosa portal at any stage without waiting for the 30-day window to pass.

Does Bajaj Life Insurance have a separate customer care number for NRI policyholders?

Yes. NRI customers calling from India can use the same service number, 020-6712 1212. If you are calling from outside India, the number is +91 20 6787 1700, and call charges may apply.

Is there a 24x7 helpline for Bajaj Life Insurance, or only fixed working hours?

The phone lines and the BOING chatbot run on fixed hours, mostly Monday to Saturday, 10 AM to 7 PM. Digital self-service through the Life Assist customer portal and mobile app is available anytime, so you can pay premiums or download documents outside those hours even if no one is available to take your call.

What is Bajaj Life Insurance's claim settlement ratio?

Bajaj Life Insurance settled 99.32% (average of FY 2024-2026), calculated from the insurer's own published disclosures. That is a strong figure, beating the industry average of 99%. However, it is worth comparing against a few other insurers if claim reliability is your main concern. Interestingly, Bajaj Life Insurance leads the market with a solvency ratio of 3.52x (average of FY 2024-2026).

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