Aditya Birla Sun Life Claim Settlement Ratio

What Is Aditya Birla Sun Life Term Insurance Claim Settlement Ratio in 2024–2025?

For FY 2024–25, Aditya Birla Sun Life Insurance reported a Claim Settlement Ratio of 98.74 percent. The insurer has shown steady performance over the last three years, with an average CSR of 98.45 percent between FY 2022 and FY 2025. This consistency highlights ABSLI’s reliability when it comes to settling valid term insurance claims on time.

Introduction

Aditya Birla Sun Life Insurance (ABSLI) is a well-established private life insurer in India, renowned for its stable reputation and a range of flexible term plan options. When choosing a term plan, one question always stands out: Can you count on the insurer to settle your claim?

That’s where the claim settlement ratio, or CSR, becomes useful. It tells you what percentage of claims an insurer has actually paid out in a year and gives you a quick sense of how dependable they are during a crisis.

Of course, CSR isn’t the only thing that matters. How quickly claims are processed, how often claims are queried, and how consistent the insurer’s performance has been over the years also play a big role.

In recent years, ABSLI’s CSR has remained strong, which is reassuring. But it’s worth looking at the full picture before you decide.

In this article, we’ll cover:

Aditya Birla Sun Life Insurance Claim Settlement Ratio
What CSR actually means and how it’s calculated
How ABSLI compares with other top term insurers
What smart buyers should look at beyond CSR
And whether ABSLI is a reliable choice for your term plan

Aditya Birla Sun Life Term Insurance Claim Settlement Ratio

The figures below are sourced from IRDAI’s Annual Reports and the insurer’s public disclosures:

Financial Year	Aditya Birla Term Insurance CSR	Industry Average (in %)
FY 2022–23	98.12%	98.19%
FY 2023–24	98.49%	98.73%
FY 2024-25	98.74%	99.05%
Average CSR (2022-25)	98.45%	98.66%

Key Insight: Over FY 2022–25, Aditya Birla Sun Life Insurance averaged a 98.45 percent CSR, which is only slightly below the industry average of 98.66 percent. This reflects a consistently strong claims record.

What is a Claim Settlement Ratio (CSR)?

The claim settlement ratio shows the percentage of claims an insurance company settles in a financial year. It’s one of the simplest ways to assess how reliably an insurer honors valid claims.

A CSR of 97 percent or above is generally considered strong, as it indicates that the insurer clears most of the claims it receives. However, it doesn’t guarantee that every claim will be approved. Claims can still be declined if documents are missing, disclosures are incomplete, or the cause of death falls under policy exclusions.

If you’d like to understand why claims sometimes get rejected, you can check our guide on common claim rejection reasons.

Aditya Birla Sun Life Claim Settlement Ratio

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Top Term Insurance Providers by Claim Settlement Ratio (CSR) in 2025

To help you understand how Aditya Birla Sun Life Insurance compares on claim reliability, here’s a simple look at the top term insurers in India. We’ve used their average claim settlement ratios from recent years, so you can quickly see which insurers have been the most consistent with payouts.

Rank	Term Insurance Company	2022–23	2023–24	2024–25	Average CSR (2022–25)
1	HDFC Life	99.41%	99.54%	99.71%	99.55%
2	ICICI Prudential Life	95.54%	99.20%	99.34%	98.03%
3	Bajaj Allianz Life	99.06%	99.26%	99.32%	99.21%
4	Axis Max Life	99.51%	99.65%	99.70%	99.62%
5	Aditya Birla Sun Life Insurance	98.12%	98.49%	98.74%	98.45%

Key Insight: HDFC Life, Axis Max Life, and Bajaj Allianz Life stay at the top with CSRs around 99 percent. Aditya Birla Sun Life Insurance, with an average CSR of 98.45 percent, stays close to the top group and offers a solid and reliable claim experience compared to most players in the market.

Other Performance Metrics of Aditya Birla Sun Life Insurance

CSR is important, but it’s not the only indicator of an insurer’s strength. Here are a few other metrics that help you understand ABSLI’s overall performance:

Other Metrics of Aditya Birla Term Insurance	FY 2022-23	FY 2023-24	FY 2024-25	Average (FY22–25)
Volume of Complaints per 10,000 claims	4.0	1.0	2.0	2.33
Solvency Ratio (%)	1.7	1.8	1.9	1.79
Annual Business Volumes / GWP (₹ crore)	7,672.8	8,100	10,220	8,664

Key Insight: With low complaint volumes, good solvency strength, and steady business growth, ABSLI appears well-positioned to handle claims smoothly over the long run.

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Ditto’s Take on Aditya Birla Sun Life Term Insurance CSR

Aditya Birla Sun Life Insurance has demonstrated a strong commitment to its policyholders, with its Claim Settlement Ratio (CSR) consistently exceeding 98 percent over the last three years. This figure is a reliable indicator of their consistency and trustworthiness in honoring claims.

While some insurers, such as HDFC Life, Axis Max Life, and Bajaj Allianz Life, show slightly higher CSRs closer to 99 percent, ABSLI remains firmly positioned within the high-performing group.

With its steady CSR, increasing business volumes, and robust solvency levels, Aditya Birla Sun Life Insurance is a dependable choice for most families.

If you’d like to see how ABSLI’s CSR compares with other insurers for your age, health profile, and coverage needs, our advisors can walk you through the numbers and help you decide with confidence. Book a call now!

Frequently Asked Questions

Are pre-existing diseases covered in Aditya Birla Sun Life term insurance?

Term insurance does not cover medical expenses. It only pays the sum assured if the policyholder passes away. Pre-existing conditions matter during the policy application, where you need to disclose them truthfully, and during underwriting, where ABSLI may ask for medical tests or give a counteroffer based on your health history.

Does a high claim settlement ratio guarantee claim approval?

Not necessarily. A claim is approved only when all details were disclosed correctly, premiums were paid on time, all required documents were submitted, and the cause of death is not part of the policy exclusions. CSR simply reflects the insurer’s overall claim performance.

How often does IRDAI update claim settlement ratios?

IRDAI updates CSR data once every year. These numbers are published through the insurer’s Public Disclosures (Form L-40) and IRDAI’s Statistics Handbook, not the annual report. The CSR for FY 2024–25 will appear in the next cycle of these disclosures.

Where can I find the Aditya Birla Health Insurance Claim Settlement Ratio?

The official CSR for Aditya Birla Health Insurance is available in the insurer's public disclosures section. Alternatively, Ditto tracks these numbers and presents them in an easy-to-read format based on verified IRDAI data.

Last updated on: 25 Nov, 2025