Quick Review

Managing health insurance through LivLong (formerly IIFL) is easier when you understand the roles involved. LivLong acts as the broker, handling policy sales, renewals, service requests, and offering claims assistance and expert guidance. 

Since IIFL operates through LivLong Insurance Brokers, there is no separate IIFL health insurance login. Policyholders must log in to the insurer’s official portal (such as Star Health, Care Health, or TATA AIG) using their policy number or registered mobile number. 

IIFL Health Insurance refers to policies distributed through IIFL-linked, IRDAI-registered entities such as LivLong Insurance Brokers. The actual policy is issued, priced, and claims are approved by the insurer named in the policy, while IIFL/LivLong acts only as a distribution and support channel.

If you’re unsure about the IIFL Health Insurance contact and login process, this guide walks you through the right contact points and portals to manage claims, renewals, and policy services efficiently.

Need help with health insurance or claims? Book a FREE call with Ditto for unbiased advice, plan comparisons, and personalised support.  

How to Contact IIFL Health Insurance?

If you have purchased a health insurance policy through IIFL (LivLong), your point of contact depends on whether you need general support, a policy document, or are facing a medical emergency. 

Below are the official ways to get in touch:

1. Primary Support: Contacting LivLong Insurance (Broker)

Contact the LivLong team for administrative help, understanding your policy, or getting assistance with the claims process.

    • For Sales & Renewals: 1800 210 1330
    • For Claims Assistance: 1800 210 1340 (Mon–Sat, 9:30 AM to 6 PM)
    • WhatsApp / Complaints: +91 98192 86666
    • Customer Service Email: customercare@iifl.com
    • Grievance Redressal: If your query remains unresolved, email the Grievance Redressal Officer at cs.insurance@iifl.com.

When to contact LivLong:

    • You need help comparing or buying a new plan.
    • You want to update your contact details (address, phone, email).
    • Your policy document has not been delivered.
    • You need help navigating a rejected claim or a dispute with the insurer.

2. Emergency Support: Contacting the Partner Insurer

For cashless hospitalization or finding a network hospital in an emergency, you should contact the insurance company directly. These helplines are typically available 24/7.

The following are the partner insurers tied up with LivLong Insurance.

Partner InsurerCustomer Care / Claims HelplineOfficial Email
Star Health1800 425 2255 / 1800 102 4477support@starhealth.in
Care Health1800 102 4488 / 1800 102 6655customerfirst@careinsurance.com
ManipalCigna1800 102 4462customercare@manipalcigna.com
TATA AIG1800 266 7780customersupport@tataaig.com

When to contact the insurer:

    • To initiate an emergency cashless claim at a hospital.
    • To check if a specific hospital is in their network.
    • To download the Section 80D tax certificate directly from their portal.
    • To check the live technical status of a submitted claim.

3. Digital Support & Self-Service

    • LivLong Website: Visit livlonginsurance.com to use the "Contact Us" portal.
    • Registered Office: LivLong Insurance Brokers Ltd, IIFL House, Sun Infotech Park, Road No 16V, Plot B-23, MIDC, Wagle Estate, Thane - 400604
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How to Log in to IIFL Health Insurance?

The LivLong Insurance website does not feature a dedicated "Customer Login" button on the homepage for retail policyholders. To review your policy details or access other services like downloading certificates or requesting policy changes, you can directly log in via the insurance company that issued your plan.

IIFL Health Insurance Login Portal Details

InsurerLogin Portal
Star Healthhttps://support.starhealth.in/portal/en/signin 
Care Healthhttps://www.careinsurance.com/self-help-portal.html 
TATA AIGhttps://www.tataaig.com/servicing/renewal-health/quote 
ManipalCignahttps://eservicing.manipalcigna.com/ 

What Services Does IIFL Health Customer Support Offer?

Claims Assistance & Concierge Support

LivLong customer support assists policyholders throughout the claims process, including guidance on reimbursement claim documentation, support with cashless pre-authorization for planned hospitalisations. It also follows up with partner insurers to help speed up and smoothen claim settlements.

Spam-Free Expert Advisory

Customers can request objective comparisons across multiple insurance partners based on their needs, such as coverage for pre-existing conditions or maternity benefits. The advisory team contacts only on request, with no unsolicited or aggressive sales calls.

Policy Servicing & Post-Sales Support

The support team helps with routine policy servicing tasks, including endorsements (name correction, address updates, adding family members), policy document recovery, and renewal reminders to ensure continuity of benefits like waiting period credits and No-Claim Bonus.

Grievance Redressal & Escalation

LivLong has a formal grievance redressal mechanism for service issues or insurer-related concerns. Customers can escalate unresolved matters to the designated Grievance Redressal Officer via official email, with defined turnaround timelines for acknowledgement and resolution.

Want to understand IIFL health insurance better? Check out our in-depth blog for all the details.

Why Talk to Ditto for Your Health Insurance?

At Ditto, we’ve assisted over 8,00,000 customers with choosing the right insurance policy. Why customers like Rajan below love us:

IIFL Health Insurance Contact and Login Details
    • No-Spam & No Salesmen
    • Rated 4.9/5 on Google Reviews by 15,000+ happy customers
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    • Dedicated Claim Support Team
    • 100% Free Consultation

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Ditto’s Take on IIFL Health Insurance

If you’re considering a health plan via Livlong under the IIFL ecosystem, it’s important to note that Livlong distributes policies from partner insurers, and these partnerships or plan terms may change over time. 

Ditto is also an IRDAI-licensed Corporate Agent (Licence No. CA0738), with insurance as our core focus. We cover suitability checks, renewals, documentation, and claims support across the policy lifecycle. While we operate under the same regulatory framework and strive for transparency, our perspective may carry some bias; we recommend comparing multiple options and choosing what best fits your long-term needs.

Note: The information shared here is sourced from official websites and is for informational purposes only. Since details may change, we recommend confirming specifics with your IIFL point of contact or advisor and comparing options before deciding.

Frequently Asked Questions

Is IIFL a health insurance company?

No, IIFL operates through LivLong Insurance Brokers Limited, which is an IRDAI-registered broker (Licence 388 / DB 314/05). They help you compare and buy plans from actual insurers like Care, Star, and ManipalCigna.

Who should I contact first during an emergency hospitalization for a cashless claim?

In an emergency, contact your insurance company or TPA listed on your policy card. The insurer authorizes the hospital’s cashless pre-authorization. Provide your policy details at the hospital desk and notify the insurer within 24 hours of admission to ensure smooth activation of the cashless facility.

When should I contact LivLong Insurance during an emergency?

After admission, contact LivLong Insurance immediately for support. Their Claims Assistance (1800 210 1340) helps navigate delays or missing documents. While the insurer handles approval, LivLong advocates on your behalf, following up with the insurer to speed up pre-authorization and ensure your cashless claim is processed smoothly.

Who should I call first during a medical emergency?

For immediate cashless approval at the hospital, call the Insurer’s 24/7 helpline found on your health card. Contact LivLong’s claims assistance team afterwards for support with documentation and follow-ups.

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