How to Access ICICI Lombard Health Insurance Contact & Login Details?

Backed by ICICI Bank, ICICI Lombard Health Insurance is one of India’s leading private general insurers with over two decades of experience. The insurer has a strong presence, a wide hospital network, and a clear focus on digital convenience.

The ICICI Lombard Health Insurance online login portal lets you view your policy, renew it, download documents, and track claims using your registered mobile number. You can also raise grievances or service requests directly through their online support section.

This guide explains how to contact ICICI Lombard, log in to your account, and manage your health insurance digitally in a simple, hassle-free way.

ICICI Health Insurance Customer Care Details

1. ICICI Lombard Customer Care (All India): ICICI Lombard offers several convenient ways to get quick support for your health insurance needs. 

The website also provides a dedicated section for quick help, where you can find product guides and FAQs, along with an option to submit online service requests through simple web forms. For email support, you can write to customersupport@icicilombard.com.

For instant query resolution, you can access RIA, the insurer’s digital assistant, or connect with the support team on WhatsApp at +91 77382 82666. You can also call the 24×7 customer care number at 1800 2666 for immediate help.

You can manage your policy through the IL TakeCare app, which allows you to access documents and services on the go (e.g. managing policies, accessing health cards, or renewing plans). 

2. Location-wise Contact Details: ICICI Lombard has customer touchpoints across major cities.

The Mumbai head office is located at ICICI Lombard GIC Ltd., ICICI Bank Towers, Bandra Kurla Complex, Mumbai – 400051.

These branches assist customers with policy-related services, renewals, and claims.

3. Registered Office: ICICI Lombard’s registered office is at ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai – 400025.

List of Services Offered by ICICI Lombard Health Insurance Customer Care (Key Advantages)

ICICI Lombard’s customer care team assists with:

• Choosing or understanding a policy, including plan comparisons and benefit explanations.
• Assistance with claim issues, such as delays, disputes, rejections, or confusion during claim submission.
• Cashless hospital coordination, especially for pre-authorisation, discharge approvals, or hospital-side clarifications.
• Guidance on required documents, like bills, prescriptions, medical reports, and other paperwork needed for claims.
• Grievance redressal for complaints or unresolved service requests.
• Policy updates and corrections, including name changes, DOB updates, and endorsements that need backend approval.
• Clarification on coverage terms, such as sub-limits, room rent rules, co-pay, waiting periods, and treatment-specific queries.
• Support for senior citizens or non-digital users(seniorcitizencare@icicilombard.com) who prefer assistance via phone or email.
• Help with policy servicing, including downloading documents or updating personal information when needed.
• Assistance with premium receipts or renewal documents for tax filing or employer reimbursement.
• Guidance on add-ons and riders, like OPD, maternity, or waiting-period reduction options.
• Help finding cashless network hospitals and confirming treatment eligibility.
• Support for corporate/group health customers who access services through the dedicated corporate portal.

Did You Know?

As per IRDAI’s mandate, effective April 1, 2024, all new insurance policies must be issued digitally through an e-Insurance Account (eIA). Since ICICI Lombard already offers a fully digital login portal, policyholders automatically meet these requirements and can manage their policies online with ease.

Why Should You Use the ICICI Lombard Health Insurance Login?

• The ICICI Lombard Health Insurance login portal helps you manage your policy easily and at your convenience.
• It allows you to view your policy details, access and download documents, renew your plan, and track your claim status without needing to contact customer support.
• It helps you avoid back-and-forth with customer care and gives you everything you need in one place.

Steps to Access the ICICI Lombard Health Insurance Login

Step 1: Visit icicilombard.com. The login and registration process is the same and the option is available on the homepage.

Step 2: Click on the “Login” button at the top right corner of the homepage to proceed.

Step 3: Enter your registered mobile number, date of birth, email ID, and other details. Submit the form to create your account. You will receive an OTP on your mobile, and you can enter it to verify your identity.

Step 4: Once you are logged in, you will be taken to your personal dashboard.  Here, you can view your active and past policies, renew your health insurance, download policy documents, track cashless and reimbursement claims, update personal details, and raise service requests.

ICICI Lombard Grievance Redressal System

ICICI Lombard offers a structured grievance redressal system where you can raise concerns, escalate unresolved issues to senior teams, and seek final review from the Grievance Redressal Officer. International customers also have a dedicated escalation path. You can view the full grievance process here.

Why Talk to Ditto for Health Insurance?

At Ditto, we’ve assisted over 8,00,000 customers with choosing the right insurance policy. Why customers like Abhinav below love us:

• 100% Free Consultation
• Dedicated Claim Support Team
• Backed by Zerodha
• Rated 4.9/5 on Google Reviews by 15,000+ happy customers
• No-Spam & No Salesmen

ICICI Lombard Health Insurance Contact & Login (Ditto’s Take)

ICICI Lombard makes policy management easy with its online login portal and accessible customer support. You can renew your policy, download documents, update details, and track claims from one dashboard without relying on customer care for everyday tasks. However, choosing the right health insurer goes beyond having a good portal or app.

If you are unsure whether ICICI Lombard fits your health, budget, or long-term needs, you can always talk to a Ditto expert for clear, personalized guidance. We will help you compare plans, understand coverage, and pick the policy that genuinely works for you.