Quick Overview
Galaxy Health Insurance is a newly licensed health insurer approved by IRDAI. The company is backed by the TVS family’s Shri Venu Srinivasan and the family of Shri V Jagannathan of Star Health. With a strong focus on technology and customer experience Galaxy Health aims to simplify health insurance for individuals and SMEs.
If you’re looking to understand Galaxy Health Insurance contact and login options, this blog explains how to contact Galaxy Health Insurance, how policyholders can access services after purchase, what the Galaxy Health mobile app offers, and where offline branch support is available.
How to Contact Galaxy Health Insurance?
Working Hours:
Monday to Friday: 10 AM to 6 PM
Saturday: 10 AM to 2 PM
Closed on 1st and 3rd Saturday
Galaxy Health Insurance Contact Details
For more contact details, visit the website.
Galaxy Health Insurance: Location-wise Contact Details
Galaxy Health Insurance has branch and divisional offices across multiple cities to support customers with policy servicing claims and in-person assistance.
Registered Office:
Galaxy Health Insurance
Prestige Polygon
12th Top Floor (P)
#471 Anna Salai
Nandanam, Chennai – 600 035
Below are some of the office/branch locations of Galaxy Health Insurance.
Galaxy Health Branch and Divisional Offices
You can also use the official branch locator on the Galaxy Health Insurance website to find offices in other locations and get in-person assistance when required.
What Services Does Galaxy Health Customer Support Offer?
Galaxy Health Insurance customer support team assists with:
- Policy Support: Galaxy Health customer care helps you understand your policy details and coverage benefits. You can also get help with checking policy validity and renewing your plan through the right contact channels.
- Claims Assistance: The support team guides you on how to register claims, upload necessary documents, and track the progress of your cashless or reimbursement claims.
- Cashless Hospital Coordination: Galaxy Health assists with cashless hospital requests. You can get help on pre-authorization, discharge approvals, and hospital-side clarifications related to cashless treatments.
- Guidance on Required Documents: Customer support tells you which documents to submit for claim approval. This includes bills, prescriptions, medical reports, and forms required for processing.
- Grievance Redressal Support: If you have a complaint or unresolved service request, the grievance team helps you escalate and resolve the issue either through customer care or official grievance procedures.
- Profile Updates and Corrections: Support can help you update personal details like contact information or nominee details. They also guide you on how to make endorsements or corrections in your policy.
- Clarification on Coverage Terms: You can ask the support team about general coverage inclusions, limits, or treatment eligibility under your health plan even if deeper technical interpretations may require policy review.
- Help with Policy Servicing Tasks: Customer care helps you with tasks like downloading policy documents, renewing your plan online, and updating details when needed.
- Assistance with Premium Receipts or Renewal Documents: You can request help to obtain premium receipts or renewal certificates for employer reimbursement or tax purposes.
- Help Finding Network Hospitals: You can use the support or online tools to find network hospitals near you where cashless treatment is accepted under your policy.
How to Log in to Galaxy Health Insurance: Step-by-Step Guide
Galaxy Health provides post-purchase assistance mainly through its customer support team and mobile app.
How the App Works
- Download the Galaxy Health app from Play Store or App Store
- Enter your registered mobile number
- Verify using OTP
- Access your policy dashboard
What You Can Do After Login
- View and download your Digital Health Card
- Track claims
- Access policy information
- Book doctor consultations where applicable
Renewal Option: Galaxy Health provides a dedicated online renewal portal for existing policies. You can renew your policy online without logging into the app. This link also allows you to view basic policy details.
Note
Galaxy Health Insurance Grievance Redressal Process
If you have any concern or complaint, you can contact the toll-free customer care number 1800 203 0007 for grievance related support. Senior citizen customers can also use the same dedicated toll-free number for assistance.
For faster resolution, you may follow the steps below:
- Contact any Galaxy health insurance operating office at the division or zone level and raise your complaint. The team will attend to it immediately. Operating office details are available on the official website.
- If you are not satisfied with the response, you can submit your grievance online through the official grievance portal.
- You may also contact the Grievance Redressal Officer at the corporate office.
For more details about the Grievance Redressal Officer, visit the official website.
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Final Thoughts
Galaxy Health Insurance contact and login works differently from other insurers. Digital access through the mobile app is available only after you purchase a policy. Until then, customer support and branches are your primary access points.
Some operational processes and digital facilities are still under development, as the insurer is relatively new. If you understand these limits clearly, you can avoid confusion and manage your insurance smoothly.
Note: Galaxy Health is not a Ditto partner, and all information in this article is drawn from the company’s website.
Frequently Asked Questions
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