Raksha Health Insurance TPA Merger with Medi Assist

Raksha Health Insurance TPA: Merger with Medi Assist Explained

Written by Gargi Thakur

Insurance Writer

Reviewed by Gaurav Bhat

IRDAI-Certified Expert at Ditto

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Raksha Health Insurance TPA: Merger with Medi Assist Explained

Table of Contents

Quick Overview

Raksha Health Insurance was an IRDAI-licensed third party administrator (TPA) that acted as an intermediary between health insurance companies, hospitals, and policyholders.

Its role included managing cashless hospitalizations, processing health insurance claims, coordinating pre-authorizations, and offering customer support to insured members.

Raksha health insurance TPA recently merged with Medi Assist Insurance TPA. For policyholders who were using Raksha’s services, this change may raise questions about claim continuity, hospital access, and overall policy validity.

This article explains what the merger means, how it affects existing policyholders, and what steps, if any, you need to take.

What Does Raksha Health Insurance TPA Merger Mean for Policyholders?

Your Policy Remains Unchanged

The merger doesn’t affect your insurer, policy terms, coverage benefits, sum insured, or exclusions. Your health insurance policy continues as before.

Medi Assist Now Manages Claims

Medi Assist now manages all services previously handled by Raksha. These include cashless hospitalization, claim settlement, pre-authorization approvals, and customer support.

Access to a Larger Hospital Network

Medi Assist has a vast network of 14,000+ empanelled hospitals across India.

Updated ID Cards

Policyholders may receive updated TPA ID cards, access to the online portal, or access to the mobile app.

What Should Policyholders Do Now?

To ensure a smooth experience:

Keep your policy documents and previous Raksha communications handy
Save the new Medi Assist customer care numbers
Confirm hospital network details before planned hospitalisation. You can find the network hospitals by clicking here.
Reach out to your insurer or Medi Assist for any clarification

CTA

Contact Details of Medi Assist Health Insurance TPA

Helpline numbers: 01206937324, 18002089449,
Senior citizen helpline: 18004199493
Email: info@mediassist.in or seniorcitizencell@mediassist.in
You can also check the office locations on the official MediAssist website.

Note: To learn more about how TPAs operate, their roles, pros, and cons, refer to our guide.

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Conclusion

The merger of Raksha health insurance TPA with Medi Assist Insurance TPA marks a strategic consolidation aimed at improving efficiency and service quality. For policyholders, the transition is structured to be smooth, with no changes to policy coverage or benefits.

As long as you stay informed, update your records, and reach out to Medi Assist or your insurer when needed, you can continue to enjoy uninterrupted health insurance services.