HDFC Life Insurance Claim Settlement Ratio November 2025

What is HDFC Life Insurance's Claim Settlement Ratio in 2024-25?

The claim settlement ratio (CSR) for HDFC Life Insurance Company is 99.71% for the Financial Year (FY) 2024-2025 (one of the best in the industry).

Introduction

When you buy a term insurance plan, you are trusting the insurer to support your family if something happens to you, and the best way to gauge that trust is by checking the insurer’s Claim Settlement Ratio (CSR). In the case of HDFC Life Insurance, the strong 97% claim settlement ratio (CSR) for FY 2024–25 reflects the company’s reliability and commitment to settling claims quickly.

In this guide, we’ll cover:

What exactly a Claim Settlement Ratio (CSR) is and how we calculate it.
How HDFC Life has performed over the past few years across other operational metrics.
A quick comparison of CSR across leading life insurance providers in India.

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What is a Claim Settlement Ratio?

The Claim Settlement Ratio (CSR) is the percentage of total claims an insurer settles in a given financial year against the total number of claims it receives.

A CSR above 97% is generally considered excellent. This indicates strong operational efficiency and a solid track record of settling claims. It is generally advised to avoid any insurer with a CSR below 90%. The HDFC Life Insurance claim settlement ratio has remained consistently above this benchmark in the last few years.

At Ditto, we evaluate insurers based on their three-year average Claim Settlement Ratio (CSR) rather than a single year’s data. This gives a more accurate picture of an insurer’s consistency and reliability in processing and paying claims on time.

How to Calculate Claim Settlement Ratio?

The general method used by the IRDAI/insurers to calculate the Claims Settlement Ratio (CSR) is by taking the total number of claims settled and dividing it by the total number of claims received in a financial year. To get a clearer understanding on how Ditto calculates CSR, check out the following infographic:

Note: The IRDAI mandates all life insurers to publish their claims data every quarter as part of their public disclosures to ensure complete transparency for all policy buyers.

HDFC Life Insurance Claim Settlement Ratio (Last 5 Years)

Financial Year	HDFC Life Claim Settlement Ratio
FY 2020–21	98.01%
FY 2021–22	98.66%
FY 2022–23	99.41%
FY 2023–24	99.54%
FY 2024-25	99.71%

Note: The figures above are sourced from IRDAI's Statistics Handbook and company public data.

The high and improving HDFC Life insurance claim settlement ratio over the last 5 years shows the insurer's strong claims process and commitment to its customers' financial security. In the latest IRDAI disclosures, HDFC Life's performance places it among the Top 3 life insurers by CSR.

Top 10 Life Insurance Providers by Claim Settlement Ratio (CSR) in 2025

Here’s a quick look at the top 10 life insurance providers ranked by their average CSR over the last 3 financial years, so you can understand how HDFC Life compares with its peers in settling claims quickly and efficiently.

Rank	Insurance Company	CSR 2022–23	CSR 2023–24	CSR 2024–25	Average (2022–25)
1	Axis Max Life Insurance Co. Ltd.	99.51%	99.65%	99.70%	99.62%
2	Aegon Life Insurance Co. Ltd. (Now Bandhan Life)	99.37%	99.66%	99.73%	99.59%
3	HDFC Life Insurance Co. Ltd.	99.41%	99.54%	99.71%	99.55%
4	PNB MetLife India Insurance Co. Ltd.	99.09%	99.20%	99.57%	99.29%
5	Canara HSBC Life Insurance Co. Ltd.	99.10%	99.31%	99.43%	99.28%
6	Edelweiss Tokio Life Insurance Co. Ltd.	99.20%	99.23%	99.29%	99.24%
7	Tata AIA Life Insurance Co. Ltd.	99.03%	99.16%	99.43%	99.21%
8	Bajaj Life Insurance Co. Ltd.	99.06%	99.26%	99.32%	99.21%
9	Pramerica Life Insurance Co. Ltd.	98.80%	99.19%	99.45%	99.15%
10	ICICI Prudential Life Insurance Co. Ltd.	95.54%	99.20%	99.34%	98.03%

If you’re exploring more than just HDFC Life and want to compare other top-performing insurers in India, check out our detailed guide on the Best Term Insurance Plans in India.

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How to Choose the Best Life Insurance Company?

While the HDFC Life Insurance's claim settlement ratio is impressive, it’s just one part of the picture. Consider other key metrics too for a complete view of the insurer’s performance.

Others Metrics of HDFC Life	FY 2022-23	FY 2023-24	FY 2024-25	Average (FY22-25)
Amount Settlement Ratio (ASR)	96.51%	95.70%	NA	93.86%
30-day Claim Settlement (%)	99.80%	97%	99.98%	98.93%
Volume of complaints per 10,000 claims	2.0	1.0	1.0	1.33
Solvency Ratio (x times)	2.0	1.87	1.94	1.94
Annual Business (₹ crores)	28,683.1	29,631.4	33,365.3	30,559.93

Amount Settlement Ratio (ASR): While the CSR tracks the number of claims settled, the ASR shows the total amount paid versus claimed. HDFC Life’s rising ASR is a great sign, especially for high-value policies. An ASR above 90% indicates fair settlement across both large and small claims.
30-day Claim Settlement: This shows how many claims are processed within 30 days of filing. HDFC Life’s near-perfect record here means payouts happen fast, not just efficiently.
Complaint Volume: Lesser complaints is a strong sign of smoother claim handling and happier customers.
Solvency Ratio: This measures an insurer’s ability to meet long-term obligations. The regulatory minimum is 1.5, but HDFC Life’s average of 1.94 (FY22–25) shows excellent financial strength and reliability.
Annual Business: Represents the insurer’s total premium income each year. HDFC Life’s steady growth here reflects strong market trust, customer confidence and successful business growth.

The above are a few metrics you should look at to get a complete picture before choosing a life insurance company and not just the CSR.

Beyond these numbers, it’s worth checking the actual policy features. Add-ons or term insurance riders like the Waiver of Premium, Accidental Death Benefit, or Terminal Illness Benefit can really enhance your protection and are often worth paying a slightly higher premium for.

Finally, make sure the plan lets you customize it to fit your family’s specific needs. A good example from HDFC Life's portfolio is the Click 2 Protect Supreme plan, which includes important add-ons and allows a good level of customization.

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Conclusion

The numbers speak for themselves. The HDFC Life Insurance claim settlement ratio is consistently among the best in the industry. But choosing the right term plan is about more than just the ratio.

So if you’re trying to find the best term insurance plan, you don’t need to dig through reports or decode policy wordings yourself. Our IRDAI-certified advisors can help you compare HDFC Life with other top insurers based on key factors like CSR, ASR, and actual policy benefits.

Frequently Asked Questions

What is the current HDFC Life Insurance claim settlement ratio?

The claim settlement ratio for HDFC Life Insurance is 99.71% for the FY 2024-25.

Is the claim settlement ratio the only factor I should consider when buying term insurance?

While in the term insurance, claim settlement ratio is the most important factor, it should not be the only one.

You must also consider the Amount Settlement Ratio (ASR), the insurer’s Complaint Volume, its Solvency Ratio, and the specific Policy Features (like riders and payout options) to get a complete and trustworthy view.

What happens if my term insurance claim is rejected?

If a claim is rejected, the insurer must provide a valid, written reason. The nominee can challenge this by submitting additional documents or appealing to the insurer’s grievance redressal cell.

If the claim is rejected again, the nominee can approach the Insurance Ombudsman for a free, fair, and fast resolution. This is less likely with a high HDFC life insurance claim settlement ratio.

What does the "30-day Claim Settlement %" mean for HDFC Life?

This is a metric that shows how many claims (by volume) the insurer manages to settle within 30 days of receiving the claim intimation.

HDFC Life’s nearly 100% figure here shows they are among the fastest in the industry, which is a massive relief for a family during a difficult time.

Where Can I Find the HDFC Life Insurance Claim Settlement Ratio?

You can easily find HDFC Life Insurance Claim Settlement Ratio in the statistics handbook published by IRDAI, that’s the official and most trustworthy source, since it lists the CSR for every insurer in India each year.

You can also check it directly on HDFC Life’s website, or in their public disclosures where they share key stats like this. And if you prefer a quicker route, reliable insurance comparison sites like ours regularly update this data from IRDAI, so you can see HDFC Life’s latest claim settlement numbers at a glance.

Last updated on: 21 Nov, 2025