Quick Overview

Digit Health Insurance (also known as Go Digit) stands out for its digital-first approach, with simple, paperless processes and strong claim metrics. It suits users who prefer speed and transparency. However, its relatively shorter track record compared to established insurers may be an important consideration for buyers. Digit Health Insurance claim settlement ratio stood strong at 98.66% in FY 2022–25 on average.

Founded in 2016 by Kamesh Goyal, Digit Insurance started as a tech-driven general insurer. In 2023, it entered the life insurance space and later became a publicly listed company in 2024, demonstrating rapid growth over a short period. Digit Health Insurance has gained strong visibility with brand ambassadors like Virat Kohli, reinforcing its customer-friendly image.

This guide walks you through Digit Health Insurance performance metrics, plans, features, benefits, and key considerations to help you choose the right coverage.

Did You Know?

Digit publishes a detailed transparency report twice a year, sharing real claim data, approval timelines, and customer service metrics to improve trust. It even discloses turnaround times like claim approvals in minutes and reimbursements in days, going beyond standard regulatory requirements.

As per the report, in H1 FY26, the average turnaround time for cashless pre-authorization was 26.9 minutes (fastest at 7 minutes), while hospital discharge approvals averaged 52.5 minutes.

Digit Health Insurance: Performance Metrics

MetricsAverage FY 22-25Industry AverageKey Insight
Claim Settlement Ratio (CSR)98.66%91.22%CSR is well above the industry average and recommended mark of 90%, indicating strong claim settlement reliability. 
Incurred Claim Ratio (ICR)83.17%81.88%ICR (50%–80% is generally ideal)  is slightly higher, indicating that the insurer pays out a relatively high proportion of premiums as claims.
Annual Business Volume (in crore)₹1,388₹3,969Business volume is roughly one-third of the industry average, reflecting a smaller scale and limited customer base. 
Volume of Complaints per 10,000 claims16.8827.06Complaint levels are significantly lower, pointing to a better overall customer experience.

Note: The complaint numbers shown above reflect all of Digit’s products (health, motor, and others), as the insurer does not publish product-wise complaint data separately. All this data is sourced from IRDAI Annual reports and Insurers’ public disclosure. The insurer ranks 2nd among the top 10 health insurance companies in India by CSR. Check out the infographic to see which other insurers are featured in it.

Digit Health Insurance Review

Top Plans Offered by Digit Insurance

PlanFeatureIdeal for
Digit Double Wallet(Sum insured options range from ₹2 lakh to ₹3 crore)Offers one-time 100% restoration, road ambulance cover up to ₹10,000, and limited health check-ups. It covers pre- and post-hospitalization expenses for 30 and 60 days, respectively.Suitable if you want affordable coverage and are comfortable with limited refill and no global or air ambulance cover.
Digit Infinity Wallet(Sum insured options range from ₹3 lakh to ₹1 crore)A comprehensive plan with unlimited reinstatement and higher bonuses. Stands out with air ambulance cover up to sum insured and higher road ambulance limits of ₹15,000.Well-suited for those seeking stronger, all-around coverage and fewer limitations.
Digit Worldwide Treatment(Sum insured options range from ₹2 lakh to ₹3 crore)A niche plan offering overseas treatment coverage up to the base sum insured. Includes personal accident cover of ₹1 lakh and air ambulance support.Ideal if access to global treatment is important, though for most, Infinity Wallet remains the simpler choice.

Premium Comparison for Digit Health Insurance

Annual Premiums Across Profiles

ProfilesInfinity Wallet Plan
Individual Plan (Age 25)₹12,320 (Infinity Wallet Plan)
Family Floater, 2A Ages (31, 32)₹18,481 (Infinity Wallet Plan)
Family Floater, 2A 1C Ages (35, 34, 5)₹22,793 (Infinity Wallet Plan)
Senior Citizen, 2AAges (62, 63)₹66,966 (Double Wallet Plan)

Note: The premiums above are for a ₹15 lakh cover, assuming the insured person lives in Delhi (110010). These illustrative premiums include add-ons for consumable cover, cumulative bonus, and modern treatments for the first three profiles, while for senior citizen the consumable cover add-on. The listed figures can vary according to the medical underwriting and the city you reside in. 

While Digit health plans state no age-based or zone-based co-pay, the policy document mentions that a 10% zone-based co-pay may apply if the address proof does not match the selected pricing zone.

CTA

Digit Insurance: Contact Details and Address

TypeNumberMail
Cashless Helpline for Health Customers7709996079healthclaims@godigit.com
Health Reimbursement Claims Helpline1800-258-4242healthclaims@godigit.com
Senior Citizen Helpline1800-258-4242seniors@godigit.com
Cashless Helpline for Hospitals8066970001health.network@godigit.com
For Other Queries & Claims1800-258-5956hello@godigit.com
WhatsApp 7026061234-

Registered Office Address: 1 to 6 floors, Ananta One (AR One), Pride Hotel Lane, Narveer Tanaji Wadi, Shivaji Nagar, Pune-411005, Maharashtra.

Top 10 Health Insurance Companies in India

RankInsurerRatingCSRComplaints Volume (per 10,000 claims)Annual Business Volume (in crore)
1HDFC ERGO4.9996.71%9.28₹6,118
2Bajaj General4.9996.78%3.07₹6,119
3Aditya Birla4.4995.81%18.67₹3,290
4Care Health4.2393.13%42₹6,775
5Niva Bupa4.2391.62%42.85₹5,481
6SBI General3.7996.14%20.51₹3,329
7Go Digit3.6998.66%16.88₹1,388
8Generali Central 3.6691.78%11.02₹3,989
9ICICI Lombard3.6584.50%10.67₹6,794
10TATA AIG3.4388.72%10.65₹3,165

Digit ranks 7th in our top 10 health insurers list. Our methodology for identifying the best health insurance companies evaluates factors like CSR, GWP, and complaints to provide a balanced and comprehensive view.

Why Choose Ditto for Health Insurance?

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Digit Health Insurance Review
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Conclusion

Digit Health Insurance is a strong option for young, tech-savvy individuals who prefer a modern insurer with simple, digital processes. Its smooth claims experience and easy onboarding make it convenient to use.

However, Digit’s premiums are currently very competitive and attractively priced. However, like many newer insurers, this aggressive pricing may not always be sustainable in the long run, as it depends on future underwriting performance and claim experience.

If you are looking for more specialized coverage, shorter waiting periods, or a longer track record, you may want to explore established insurers like HDFC Ergo. Overall, Digit is growing quickly and showing promising performance. If this trend continues, it could become a major player in the coming years.

Disclaimer: Digit Insurance is not a partner insurer of Ditto. Our assessment here is completely independent and based solely on publicly available data and the evaluation framework we use for all insurers. Please check the insurer’s official website for the latest available information.

Frequently Asked Questions

How can I complete my Digit Health Insurance renewal?

You can renew your Digit Health Insurance policy by visiting their official website or mobile app. Enter your policy details, verify the information, and make the payment online before the due date to ensure uninterrupted coverage.

How can I find network hospitals for Digit Health Insurance?

Digit offers access to a wide network of over 16,400 cashless hospitals across India. You can easily locate a nearby hospital using the network locator or the mobile app by entering your location, ensuring quicker access to cashless treatment during planned or emergency hospitalizations.

How do I check my claim status with Digit?

You can track your claim status through Digit’s mobile app or website. The platform provides real-time updates on claim progress, document requirements, and approvals, helping you stay informed throughout the process without needing frequent follow-ups.

Is the Digit mobile app free to download?

Yes, you can download the app for free and manage your policy end-to-end. You can purchase plans, download documents, raise and track claims. Additionally, you can access customer support, making the entire insurance journey simple, quick, and paperless.

What are Digit Health Insurance plan limitations?

Digit plans may offer fewer built-in coverage multipliers compared to some peers, with more basic restoration benefits. Furthermore, non-medical expenses and consumables are not always comprehensively included as part of the core coverage structure.

 

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